When a crisis happens, you need help fast. Truwell's 24-hour emergency assistance provides immediate support—day or night, weekends and holidays. Our trained staff respond quickly with on-call counseling, problem-solving, and in-person assistance when you need it most.
Important Safety Note
This service does not replace 911. For life-threatening emergencies, fires, or situations involving immediate danger, always call 911 first.
24/7
Availability
365 days a year, including holidays
<30
Minutes
average phone response time
2-4
Hours
typical in-person response in metro
100%
Trained Staff
in crisis intervention
Coverage: All Minnesota waiver participants in our service area
Our emergency assistance includes multiple levels of support, customized to your situation.
Immediate phone support for problem-solving and guidance during stressful situations.
24/7 phone supportIn-person assistance at your home when you need hands-on support during a non-injury emergency.
In-person responseAssistance during health emergencies that don't require 911, such as medication issues or sudden illness.
Health coordinationPersonal Emergency Response System installation, testing, and 24/7 monitoring for fall detection and emergencies.
Device + monitoringOur service is for non-life-threatening emergencies. Please call 911 for:
After 911: Contact us for follow-up crisis support, care coordination, and to ensure continuity of your services.
This service is available to Minnesota waiver participants who meet specific criteria.
Not sure if you qualify? Contact us—we'll help determine your eligibility.
Check EligibilityOur emergency assistance team provides coverage throughout the Twin Cities metro and surrounding counties. We maintain on-call staff positioned strategically to ensure rapid response times.
Metro Response: 2-4 hours
Hennepin, Ramsey, Dakota, Anoka, Washington
Surrounding Counties: 3-5 hours
Scott, Carver, Wright and more
Phone Support: Immediate
Available statewide, anytime
Common questions about our 24-hour emergency services
We respond to a wide range of emergencies including health crises, safety concerns, behavioral emergencies, and situations requiring immediate intervention. Our staff are trained to assess situations and coordinate with appropriate emergency services when needed.
Our response time depends on the nature of the emergency and your location. We prioritize immediate phone support followed by in-person response as quickly as possible. For life-threatening emergencies, always call 911 first.
Yes, 24-hour emergency assistance is typically covered under Minnesota waiver programs including CADI, DD, BI, and CAC waivers. Contact us to verify your specific coverage.
Submit a referral today to ensure you have 24-hour emergency support when you need it. We'll have your services set up and ready before a crisis happens.