When a crisis happens in Shakopee, Prior Lake, or anywhere in Scott County, Truwell is here 24/7. Our trained staff provide immediate phone support and rapid in-person response for non-life-threatening emergencies. We serve individuals with disabilities enrolled in Minnesota waiver programs throughout Scott County.
For life-threatening emergencies, call 911. Our service is for non-emergency crisis support and follow-up care.
Available: 24 hours a day, 7 days a week, 365 days a year
Coverage: All cities in Scott County
Plus all other communities, townships, and unincorporated areas within Scott County.
Scott County Health and Human Services
200 4th Ave W, Shakopee, MN 55379
(952) 496-8686Waivers: Social Services: (952) 496-8686
St. Francis Regional Medical Center
Shakopee • ER Available
Fairview Ridges Hospital
Burnsville (nearby) • ER Available
For enrolled clients needing non-emergency crisis support:
(612) 234-1533Available 24/7 for enrolled clients
After a 911 emergency, contact Truwell for follow-up support and care coordination.
Our response time in Scott County depends on your location. In Shakopee and nearby cities, we typically respond within 3-5 hours for in-person assistance. Phone support is immediate, 24/7. For life-threatening emergencies, always call 911 first.
We coordinate with all major healthcare facilities in Scott County, including St. Francis Regional Medical Center, Fairview Ridges Hospital. Our staff know local emergency rooms and can help ensure continuity of care after hospital visits.
Contact Scott County Health and Human Services at (952) 496-8686 to work with a case manager. They can assess your needs and authorize services through your waiver program (CADI, DD, BI, or CAC). Once authorized, contact Truwell to begin services.
Yes, Truwell provides 24-hour emergency assistance throughout Scott County, including Shakopee, Prior Lake, Savage, Jordan, Belle Plaine, New Prague (part), Elko New Market and all surrounding areas. Our team is positioned to provide rapid response anywhere in the county.
Submit a referral today to ensure you have support when you need it most.